Frequently Asked Questions

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Registration FAQs


BSAVA Congress welcomes the whole veterinary practice and profession!

  • Veterinary Surgeons - GP & Advanced
  • Veterinary Nurses
  • Practice Managers
  • Student Vets & Vet Nurses
  • Practice Owners & Directors 
  • Industry representatives

Your feedback is super important to us, and we appreciate that you may not be able to join us for the full three days of Congress. Which is why we have reintroduced 1-Day Passes! These are available for both Lecture and Exhibition Only ticket options. 

TICKET OPTIONS & INCLUSIONS:

Choose to attend the full conference — aka the best Congress experience! Or, if you just want to network and do business, opt for the Exhibition Only ticket. Whichever you choose, we can't wait to welcome you!

Delegate Lecture 1-Day & 3-Day Passes include:

  • The full conference experience — access all areas of the event on your ticket day(s)
  • Entry into the Exhibition Hall to meet industry reps, enjoy the feature areas, and visit the Innovation Theatre for extra free CPD
  • Access to all CPD: lectures, debates & discussions, interactive sessions and free drop-in practicals, on the ticket day(s)
  • Lunch and refreshments on the ticket day(s)
  • Post-event access to the lecture recordings, that will be available to stream on demand via the BSAVA Library. Day pass holders will have access to the lecture content from the day attended and full passes include all recorded content.

Exhibition Only 1-Day Tickets include:

  • Entry into the Exhibition Hall on the ticket day(s) to meet with industry reps and colleagues, or enjoy one of the feature areas
  • Access to the Exhibitor Innovation Theatre — with CPD run by our exhibitors and non-clinical streams

Don't forget, a Lecture Pass will give you full access to the exhibition hall whilst you are there, so you don't need to book an extra separate exhibition only ticket for the same day. 

With 22 modules, there are over 132 hours of available CPD at BSAVA Congress 2023!

Each lecture and practical workshop equals: 20-30 minutes = 0.5 CPD Point or 40-60 minutes = 1 CPD Point.

Available by attending sessions within the main programme, practical workshops, Abstracts and the Exhibition Theatre, you can collect a total of 6 hours of CPD per day.

Additional CPD can be obtained each day by attending our practical drop in sessions or the lectures taking place in the exhibition theatre.

Keep an eye on your inbox after the event as we will be sending all delegates a self-completing CPD certificate by email, for you to record your attendance.

Yes! If you are looking to send the whole practice, we can offer 20% discount on all listed registration categories when booking five or more tickets.

To order a Practice Badge please contact the Congress Team to discuss your group booking, on Tel +44 (0)1452 726720 or email congress@bsava.com

As part of our sustainability policy, no tickets will be printed and posted to attendees.

Before the event, all registered delegates, speakers and exhibitors will receive an e-ticket via email. This will include a barcode which can be scanned at one of the many self-print kiosks, on your arrival, located in the registration area onsite. Once you have printed your attendee badge, grab a lanyard and enjoy the event!

If you forget to bring your e-ticket email, the event app will also include your attendee barcode.

Details on the event app and e-tickets will be sent out before the event,

When purchasing your main attendee pass online, simply add the Social Event(s) you would like to attend, to your booking.

If you are already registered, contact the Congress Registration Team by email congress@bsava.com or telephone 01452 726720 and your booking can be updated with your additional purchases!

Absolutely! Just visit the registration area located at the entrance of the exhibition hall at Manchester Central, and the team will be happy to help book your ticket.

If you need to cancel/amend your booking:

  • All cancellations must be made in writing and will be acknowledged in writing.
  • Cancellations of congress 2023 registrations made on or before 16 December 2022 will receive a full refund minus a (£15 plus VAT) administration fee.
  • Cancellations made between 17 December 2022 and 24 February 2023 will receive a 50% refund.
  • Any cancellations received after 24 February 2023 will not receive a refund.
  • Name replacements can be made at any time before the start of the event.
  • Passes cannot be split between attendees.
  • Cancellations of the social event ‘CLUBVet’ made on or before 24 February 2023 will be fully refunded. After this date no refunds will be given. 2.8 Cancellations will be processed at our earliest convenience which could be following the live event.


If we need cancel/amend your booking:

  • We aim to provide the event as described but we reserve the right to cancel/amend the event as required and where possible, we shall provide you with reasonable notice, however it is ultimately your responsibility to ascertain if the event has been cancelled/amended.
  • Whilst the programme is correct at the time of publishing, the BSAVA reserves the right to change details of the event without notice. All best endeavors will be made to present the programme as publicised, however, alterations may occasionally be necessary due to circumstances beyond our control.
  • In the case that we must cancel the event we will offer a full refund. Please allow 90 days for your refund to be processed. We will not otherwise be liable to you for any expenses, losses or costs that you incur in relation to the event.


FORCE MAJEURE

We will not be liable to you for any loss or damage caused to or suffered by you as a direct or indirect result of a failure by us to perform any of our obligations in relation to an event to the extent that the failure is caused by events, circumstances or causes beyond our control.

View our registration terms and conditions here

For more information and for registration assistance, please get in touch with the Congress Registration Team by calling us on +44 (0)1452 726720 or emailing congress@bsava.com


Exhibition FAQs


Find the exhibition in Central Hall, at Manchester Central.

Yes, all delegates require a ticket to access the exhibition hall. 

If you have a lecture pass, this already includes access to the exhibition on the day(s) you are registered so you do not need to book an extra ticket for the exhibition. You only need to book an extra exhibition only ticket if you are attending the lectures on a 1-Day pass, and wish to visit the exhibition on a different day.

We also have Exhibition Only day tickets available if you cannot attend the CPD, or just want to network and meet with industry reps!

Click here for ticket information & to book!

The Exhibition will be packed with representatives from across the small animal veterinary industry! Wander the stands and learn more about the products and services each exhibiting company has to offer.

Want to meet colleagues, take a break and refresh or simply enjoy some downtime? Visit one of our feature areas dotted around the exhibition, including:

  • Networking Zone — our very own village green, with seating and space to meet with friends and colleagues
  • Meeting Hub — the drop in meeting tables are available to all for quick meetings
  • Catering — grab a coffee or your lunch from one of the catering points
  • Lounges — there's a quiet space for exhibitors and speakers in their exclusive lounges. If you're a BSAVA Member or want to join, pop along to the Member Lounge for a chat or refreshment.
  • Innovation Theatre — everyone loves extra free CPD right? Here some of our exhibitors will be delivering lectures and demonstrations on hot topics, new products and services, and latest innovations. Open to all.
  • Practical Village — drop in for a hands-on practical workshop. These are free CPD sessions and no need to pre-book! More information will be shared soon.

Yes! Our Innovation Theatre will host a number of lectures and demonstrations from selected exhibitors, as well as other non-clinical sessions.

All attendees are welcome to attend these sessions including exhibitor stand reps, delegates, speakers & delegates with a lecture or exhibition ticket — check the programme to find out what's on!

No, we are pleased to say for 2023 we are 100% back to face-to-face learning and networking! That means there will be no virtual element or virtual exhibition running in conjunction with the main event.

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Programme FAQs


To access the scientific programme you will need a delegate lecture pass. For 2023, we have day tickets as well as full 3-day ticket options.

Day ticket holders can only attend the lectures on the day of the ticket. Exhibition Ticket holders are not able to attend the main programme, however there are a number of CPD sessions in the Exhibition Theatre that are open to all.


Delegate Tickets includes:

  • Entry into the Exhibition Hall on the ticket day(s)
  • Access to all CPD: lectures, debates & discussions, interactive sessions and free drop-in practicals
  • Lunch and refreshments on the ticket day(s)
  • Post-event access to the lecture recordings, that will be available to stream on demand via the BSAVA Library

Exhibition Only Tickets include:

  • Entry into the Exhibition Hall on the ticket day(s) 
  • Access to the Exhibition Theatre - with free CPD run by our exhibitors
  • Lunch and refreshments on the ticket day(s)

With 22 modules, there are over 132 hours of available CPD at BSAVA Congress 2023!

Each lecture and practical workshop equals: 20-30 minutes = 0.5 CPD Point or 40-60 minutes = 1 CPD Point.

Available by attending sessions within the main programme, practical workshops, Abstracts and the Exhibition Theatre, you can collect a total of 6 hours of CPD per day.

Additional CPD can be obtained each day by attending our practical drop in sessions or the lectures taking place in the exhibition theatre.

Keep an eye on your inbox after the event as we will be sending all delegates a self-completing CPD certificate by email, for you to record your attendance.

 The programme and the exhibition will take place under one roof, at Manchester Central!

The main programme is delivered in the following rooms within Manchester Central.

  • Central 5,6,7
  • Charter 1
  • Chart 2&3
  • Cobden 3&4
  • Exchange 8,9,10
  • Exchange Auditorium
  • Exchange Hall

The Exhibition and Exhibitor CPD (Exhibition Theatre) will take place in Central Hall.

CLUBvet is taking place at Revolutions Deansgate on the Friday evening.

During the breaks, all attendees are welcome to enjoy complimentary refreshments and lunch, served at the catering points located in Central Hall.

A floorplan of the venue is included in the event Guide, available in your delegate bag!

Sessions will be Open to All in 2023!

The scientific programme offers a number of sessions that are aimed at the Veterinary Nurse! 

However, you will see that we no longer divide the programme by "vet", "nurse" or "practice manager" streams. This is because we want our content to be available to everyone in the practice.

Some of the module titles directly refer to the RVN's role, and we will be adding lecture summaries to the programme very soon, so you can see if the content that will be delivered is suitable for you.

Whilst Congress 2023 is back to full in-person learning, we will be recording the majority of our scientific programme so delegates can catch up on any missed session(s) after the event!

Delegates with a full 3-day lecture pass will have access to all the on-demand content! Those with a 1-day lecture pass, will have access to the recorded lectures of that day only.

On-demand content will be available via the BSAVA Library after the live event has ended. Instructions on how to access the content will be sent out by the team when the content is ready to view!

There is no additional cost to view the on-demand content if a full or day lecture pass is purchased to attend Congress 2023 in Manchester.

Exhibition Ticket holders will not be able to access the on-demand recordings.

With thanks to our Partners