Stand #: B205
Partner Level: -
Professional Services
About Us

The VCMS offers complaint mediation for animal owners and practices where a complaint cannot be resolved in the practice. The service is funded by the RCVS. Impartial and resolution focused mediation helps bring complaints to a close with compassion and greater understanding to inform quality improvement.

Our Products and Services

The VCMS is a free at the point of use service which offers independent, impartial and non-judgmental complaint mediation for veterinary complaints. In addition, the service helps practices by sharing complaint and resolution insight to help improve complaint handling procedures, complaint management and completing the feedback loop to help reduce complaints and increase confidence in communication and client interactions.


Market Square
Bishops Stortford
CM23 3UZ

Telephone: 0345 040 5834